Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return or exchange, contact us at electriccatshop@gmail.com. If your return is accepted, we’ll provide instructions on how and where to send your package.

Customers are responsible for return shipping costs. For refunds, the customer is responsible for the cost of the return shipping label. For exchanges, the customer is responsible for return shipping, and we will cover the cost of shipping the replacement item.

Items sent back to us without first requesting a return or exchange will not be accepted.

You can always contact us for any return question at electriccatshop@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
Please contact us first at electriccatshop@gmail.com or through our contact form to confirm that an exchange can be made. Customers are responsible for the cost of return shipping. Once the original item has been received and approved for exchange, we will send the replacement at no additional shipping cost to you.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.